Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ 1 CALL CENTER APPLICATIONS Call Processing, Mapping, Data

10 Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ PART NUMBERS The training part numbers for our primary

Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ 11 MAPPING ORION Vela (VESTA Locate) – Administrator 000001-25714

12 Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™

Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ 13 INSTALLATION & MAINTENANCE OVERVIEW Target audience for th

14 Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ “BY DEMAND” I&M CLASSES The following I&M/Admin cou

Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ 15 INSTALLATION & MAINTENANCE TRAINING COURSE DESCRIPTIONS Th

16 Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™  Certification: Each student who successfully completes thi

Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ 17 o Consoles  Console setup and configuration utility  SA

18 Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ MAPPING ORION Vela (VESTA Locate) I&M/Admin  Part Number

Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ 19 DATA MANAGEMENT / REPORTING Aurora (VESTA Analytics) I&M/A

2 Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™

20 Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ ORION DataSync I&M/Admin  Part Number: ORION DataSync

Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ 21 END USER / CUSTOMER TRAINING OVERVIEW RECOMMENDED ORDER OF CLA

22 Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ SPECIAL ORDER END USER / CUSTOMER SITE CLASSES The following E

Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ 23 END USER / CUSTOMER TRAINING COURSE DESCRIPTIONS CALL PROCESSI

24 Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™  Recommended Audience: PSAP Administrators who are responsib

Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ 25 VESTA/Sentinel 4 (VESTA 9-1-1) – Agent Train-the-Trainer

26 Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ VESTA/Sentinel 4 (VESTA 9-1-1) – IP Phone  Part Number: VE

Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ 27 MAPPING ORION Vela (VESTA Locate) – Administrator  Part Numb

28 Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ ORION Vela (VESTA Locate) – Agent Train-the-Trainer (TTT)  P

Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ 29 DATA MANAGEMENT / REPORTING Activity View – Administrator  P

Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ 3 AIRBUS DS COMMUNICATIONS TRAINING CATALOGUE TABLE OF CONTENTS I

30 Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ Aurora (VESTA Analytics) – Administrator  Part Number: Aur

Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ 31 Aurora (VESTA Analytics) – Administrator Remote  Part Number

32 Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ Aurora (VESTA Analytics) LITE On-Site  Part Number: Aurora

Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ 33 ORION DataSync – Administrator for Vela (VESTA Locate)  Part

34 Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ CUTOVER COACHING  Part Number: Cutover Coaching: 000001-

Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ 35 CANCELLATION POLICY Cancellations for scheduled training with

36 Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™

4 Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ Data Management / Reporting ...

Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ 5 INTRODUCTION ABOUT AIRBUS DS COMMUNICATIONS Airbus DS Communi

6 Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ TRAINING CENTERS The Airbus DS Communications’ training centers

Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ 7 PRODUCT LINE OVERVIEW CALL PROCESSING VESTA®/Sentinel® 4 (VESTA

8 Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ MAPPING ORIONTM Vela® (VESTA® Locate) The ORION Vela solutio

Airbus DS Communications CCA Training Catalogue – January 2015 – CRITICAL MATTERS™ 9 DATA MANAGEMENT / REPORTING Aurora® (VESTA® Analytics) The new